Cancellation, Return and Refund

Cancellation

You can cancel without condition until the goods leave.　After receiving cancellation , we refund to your account 100%. You can not cancel after shipping the item.

Return and Refund

If you receive items with problem, you can return to us and we replace the item. You can return the item with following conditions. (1).Please contact us by e-mail, within 8 days after receipt the item. viento@cuchillo-japones.com  (2).Items should be in original condition. (3).Return address : Viento Kogei 2253-1 Naka Mitakecho Gifuken Japan 505-0121 Tel : 81-574-67-3781 (4)We will refund you $12 for your return shipping fee.

If the goods are delayed or not arrive…

90% of international shipping arrive all over the world within 2 weeks. 10% of packages are delayed by airplane or at destination customs. And 0.1% is lost.
If the packages are late, customer and we also worry. So here we make it clear so that we are calm.

• All packages are shipped with tracking number. and in this page you can see where are the packages. https://trackings.post.japanpost.jp/services/srv/search/input?locale=en
• 90% of packages arrive without problem and 10% of packages is delayed.
• If the package is delayed or not arrive, we inform to customer and make a process to investigate and speed up the delivery.
• Some packages may take time, but 99.9% arrive at the customer.
• In case of not arriving about 2 months, post office make decision as “The package was lost”.
• The possibility of losing the package is only 0.1%, but if it is lost, we do as the customer wishes … we ship the goods again or refund.

So the customer does not lose anything at all.
But please understand that there are cases that have to wait.